MCT sat down with Nick Whitten, VP of Secondary Marketing at Pilgrim Mortgage in San Antonio, Texas.
After more than 13 years as an MCT client, Nick has seen MCT’s technology and services evolve alongside the needs of secondary marketing teams. Today, Pilgrim Mortgage relies on MCT’s Lock Desk, MCTlive!, and MCT Marketplace to support day-to-day secondary operations, with MSRlive! representing the next opportunity Pilgrim expands its servicing capabilities.
For Nick, the value comes down to having experienced support, reliable access to the data he needs, and tools that can uncover opportunities to capture incremental margin.
A 13-Year Relationship Built on Responsive Support
Nick has worked with MCT for more than 13 years, giving him a long-term view of both the technology and the team behind it.
That relationship has made it easy to get answers when Pilgrim Mortgage needs them. Rather than figuring out which team or specialist to approach, Nick knows he can start with a single MCT contact and get connected to the right resource.
With MCT, Pilgrim Mortgage gained:
- Lock Desk coverage that reduces internal staffing demands and provides continuity through vacations and absences
- Access to data that supports Nick’s day-to-day secondary marketing responsibilities
- A technology ecosystem designed to integrate with Pilgrim Mortgage’s existing systems
Turning Secondary Data Into Actionable Margin Opportunities
Nick describes himself as a “data guy,” making visibility into potential leakage particularly important.
MCTlive! gives him another source of secondary-market data beyond what is available through Pilgrim Mortgage’s existing systems. For Nick, that means having access to information he needs to perform his job each day, even when it is not readily available from his LOS.
That visibility matters because small improvements can add up across a pipeline. With the right data and tools available, Nick can identify potential leakage and look for opportunities to capture additional basis points rather than leaving margin on the table.
“If you just started with MCT tomorrow, I would expect you to see immediate pickup in what you’re getting. You’re going to see the holes you have quickly, and [MCT is] going to help you fix them immediately.”
– Nick Whitten, VP of Secondary Marketing, Pilgrim Mortgage
Conclusion: Finding the Gaps and Capturing the Opportunity
After more than 13 years working with MCT, Nick’s recommendation to other lenders is straightforward: the combination of technology, data, and experienced support can quickly reveal opportunities within a secondary operation.
Pilgrim Mortgage’s use of MCT’s Lock Desk reduces staffing pressure while maintaining consistent coverage. MCTlive! gives Nick access to data he needs to identify leakage and manage the business day to day. MCT Marketplace supports the team’s execution, while MSRlive! represents another opportunity to make more informed servicing and best execution decisions as Pilgrim Mortgage expands its capabilities.
Ready to see where your secondary operation could be leaving opportunity on the table? Schedule a demo to see how MCT’s technology, data, and capital markets expertise can support your team.
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