HedgingBest Execution MSR Services Lock Desk Solutions Investor Services By Secondary for Secondary
MCT’s experts provide an unmatched experience for secondary marketing professionals. While we offer the most comprehensive capital markets platform in the industry, our deep dedication to delighting clients is our hallmark. In fact, MCT has been consistently called out by independent analysts for earning the highest customer satisfaction rating of any provider in the mortgage landscape.
A Commitment to Industry-Leading Client Experience
From market-driven content to holistic teams structured for lenders and investors of any size and sophistication, MCT is proactive in its approach to client engagement. We constantly strive to earn our position as “your trusted capital markets partner”.
Multiple Channels for Contact
Chat with us within our tech platform, call a Trader or other dedicated team member, send an email…we’re here for you on your terms.
Lender Loyalty and Client Satisfaction
MCT is consistently at the top of both categories when clients are surveyed by independent analysts.
No long term commitments. We consistently earn your trust.
“MCT is so big on customer service. I don’t know that it’s said enough. We’ve obviously heard of other competitors out there. The difference with MCT is being able to talk to anyone I need to. It’s a huge help for us.” – Nick Whitten, VP of Capital Markets, Open Mortgage, LLC
MarketFlash emails are client-exclusive, time sensitive updates that are immediately relevant for your business. More than 75 MarketFlash updates have been issued since recent volatility began in March 2020.
Our client-exclusive webinar training series that focuses on best practices, hot topics, technology hacks, and more! Clients are provided continuous access to past webinar sessions which can be helpful when developing your own talent or on-boarding new team members.
Sure, MCT is the undisputed leader in mortgage capital markets technology, but it’s the human connections we make with our clients that truly drives lasting success. Depending on the need, clients have access to a myriad of talented, dedicated team members:
- Capital Markets Technology Advisors (CMTA)
- Regional Sales Directors/Vice Presidents
- Regional Account Executives
- Client Engagement Managers
- Division Leaders
“When I have questions I can call and there’s always someone there to pick up the phone and they answer the questions. The support has been great.” – Steve Wilkinson, VP of Capital Markets, Veritas Funding
CASE STUDY: ALPHA MORTGAGE GAINS A COMPETITIVE EDGE WITH BAM MARKETPLACE
Featured Quote: “We used BAM Marketplace to find additional investors. Had I not had BAM Marketplace, we would have been holding onto a few million dollars in funded loans and I might not have this job to be telling the story to you now.”
CASE STUDY: ATLANTIC COAST MORTGAGE CREATES SEAMLESS SELLING EXPERIENCE WITH RAPID COMMIT
Featured Quote: “We used to hit the bids and in three or four hours get commitments. With Rapid Commit, it happens instantaneously. Carving out time dedicated to just commitments is difficult when you have a million things going on, so in a way, that’s where we see the true pickup of Rapid Commit – it allows us the ease of being able to dedicate more time and energy to the facets of our jobs which really need it.”
CASE STUDY: MICHIGAN FIRST CREDIT UNION ADDS EFFICIENCY THROUGH MCTLIVE!
Featured Quote: “When we first started, our average loan sale from start to close was ten days. Prior to these systems, it wasn’t even measured. If the market moved and we weren’t able to sell loans we’d sit on them for a while, maybe even weeks. After using MCTlive! over the last four years, we’ve gone from 10 days to one. It works pretty well.”
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